Maintenance Procedure

If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below.

Important

Do not rinse or wipe the print head and ink tank. This can cause trouble with the print head and ink tank.

Note

Make sure that the orange protective tape does not remain on the ink tank.
Check the ink status.
- Checking Ink Status on the LCD
For Windows, increasing the print quality in the printer driver settings may improve the print result.
- Changing the Print Quality and Correcting Image Data

When the Print Results Are Blurred or Uneven:

Step1 Print the nozzle check pattern.

From the printer
- Printing the Nozzle Check Pattern
From the computer
- For Windows:
  - Printing a Nozzle Check Pattern
- For macOS:
  - Printing a Nozzle Check Pattern
Step2 Examine the nozzle check pattern.
If there are missing lines or horizontal streaks in the pattern:
Step3 Clean the print head.

From the printer
- Cleaning the Print Head
From the computer
- For Windows:
  - Cleaning the Print Heads
- For macOS:
  - Cleaning the Print Heads
After cleaning the print head, print and examine the nozzle check pattern: Step1
If the problem is not resolved after performing from step 1 to step 3 twice:
Step4 Clean the print head deeply.

From the printer
- Deep Print Head Cleaning
From the computer
- For Windows:
  - Cleaning the Print Heads
- For macOS:
  - Cleaning the Print Heads

Note

When you have performed the procedure until step 4 and the problem has not been resolved, turn off the power and clean the print head deeply again after 24 hours.

If the problem is still not resolved, the print head may be damaged. Contact your nearest Canon service center to request a repair.

When the Print Results Are Not Even such as the Ruled Lines Are Misaligned:

Step Align the print head.